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Legal

Data Deletion Instructions

Last updated: June 12, 2026

This page explains how to request deletion of the data MyBizAI Solutions LLP(“MyBizAI”, “we”, “us”) holds about you. It covers data you created in MyBizAI and data we obtained through Meta platforms — Facebook, Instagram and the WhatsApp Business Platform — when you connect those channels to your MyBizAI account. We handle these requests under the Digital Personal Data Protection Act, 2023 (India), and as a technology provider on Meta's WhatsApp Business Platform.

What data we can delete

  • Account data — your name, business name, email, phone/WhatsApp number and login credentials.
  • Business data you created in MyBizAI — contacts, conversations, tasks, datasheet records, campaigns and agent configurations.
  • Meta platform data — your WhatsApp Business Account linkage, message history synced into your inbox, Facebook Page and Instagram account connections, and the access tokens we store to operate those channels.
  • Uploaded files and media — documents, images and other files you or your customers sent through MyBizAI.

How to request deletion

There are two routes. Either one works.

Route A — From your account

Sign in at app.mybizai.in and contact us from your account. Requests made from a signed-in account are faster for us to verify, because we can already confirm which account they belong to.

Route B — By email

Email contact@mybizai.in with the subject line “Data deletion request”. Include:

  • the email address on the account;
  • the business name;
  • if you are asking us to delete data tied to a specific connected channel, the WhatsApp number, Facebook Page name or Instagram handle in question.

We may ask you to verify that you own the account before we act. This protects you — it stops someone else from deleting your data.

Deleting data we received from Meta

If you disconnect a WhatsApp, Instagram or Facebook channel inside MyBizAI, we revoke the access token we stored for that channel and stop syncing new data from it. Disconnecting does not erase the message and contact history already synced into your workspace. To erase that too, submit a deletion request using either route above.

You can also remove MyBizAI's access from your own Facebook settings at facebook.com/settings?tab=applications. That stops future access, but it does not by itself delete data we already hold — which is why the request routes above exist.

What happens next

  • We acknowledge your request and verify that you are the account holder.
  • We delete or irreversibly anonymise the data within 30 days.
  • We confirm by email when it is done.

Records we are legally required to retain — for example invoices and tax records — are kept for the statutory period and are not deleted on request.

Business owners deleting end-customer data

If you are a MyBizAI account owner and need us to delete data belonging to one of your end customers — for example a contact who asked you to erase their details — you can delete that contact directly in the app, or email us at contact@mybizai.inwith the contact's identifier and we will handle it.

Questions

Email contact@mybizai.in and we will answer. Our Privacy Policycovers the broader set of rights beyond deletion — see section 6, “Your rights”.