L1 support that lives in chat
This demo shows how a MyBizAI support agent automates L1 queries and assists human agents on complex issues. Customers and agents stay in chat; the agent interprets intent, applies policies, and runs workflows in your ticketing and logistics systems.
Sample conversation
Channel: Web widget / WhatsApp
How the agent works
The conversation feels natural, but each step maps to structured intents, policies, and actions in your support stack.
- Verified user via order ID and contact details
- Checked eligibility against returns & replacement policy
- Created a support ticket and tagged it as replacement
- Booked pickup with the logistics provider
- Placed a replacement order and linked it to the ticket
Key principle
Support stops being a maze of portals and tickets. The agent owns L1 resolution and only brings humans in when judgment is required.
Designed for high-volume teams
- Automated L1 flows for common intents and policies.
- Agent copilots that surface context and drafts for complex tickets.
- Full audit of every decision and message.
- Omnichannel coverage across web, mobile, and messaging apps.
Impact snapshot
First response time
Before: Minutes on email / IVR queues
After: Instant via chat
Tickets resolved without UI handoff
Before: Low
After: 60–75% of L1 issues
Agent productivity
Before: Agents handle full flows
After: Agents handle only complex cases
Roll out AI-first support safely
MyBizAI lets you start with L1 flows and gradually expand automation, with full control for your CX and legal teams.